Operator-first hiring
Every product hire shadows a clinic floor in their first month — front desk on a Saturday, not a discovery call. We don't ship features the front desk would mock.
Every product hire shadows a clinic floor in their first month — front desk on a Saturday, not a discovery call. We don't ship features the front desk would mock.
Every project has a directly-responsible individual. No squads-of-six. The person who designs it ships it; the person who ships it supports it for the first month.
Every meaningful change starts as a memo. The memo is the spec. We delete more memos than we ship — and that's the point.
We work eight hours, five days a week. We don't ship on Fridays. We don't page on weekends unless a clinic can't take payment. The product is calm because the team is.
“I ran a single-location med spa for four years. The software I had to use was the worst part of my day. We're building the one I wished I had — and we want to hire the people who feel the same way about their tools.”